Description
Our case management system has been designed with extensive inputs from planning teams and makes planning data more accessible. Planners spend less time searching for and requesting information.
Notable features include:
- Clearly shows the officer's workflow and status of applications
- All documents and data are shown side-by-side, in one place
- Shows any constraints picked up when the applicant draws a digital red-line boundary
- Allows officers to amend this red line boundary, and to send a request for approval to applicants
- All officer-to-applicant communications take place in the service, generating a consistent audit trail
- Notifications are sent directly to applicants to request new or updated documents
Technical information
The assessment service is built on the Back Office Planning System (BOPS), an open-source case management system that allows planning teams to validate and assess planning applications.
BOPS services are browser-based and officers access them via their council website. The BOPS applicant module is a browser-based interface that applicants can use when interacting with council staff about their application. Read full technical specifications
The service receives application data from our planning data service built using PlanX.
Integrations with GOV.UK Notify and GOV.UK Pay allow officers to check and amend fees and application details, sending email notifications straight from the system, with a clear audit log of communications.
Team members get individual login accounts, and the developer, Unboxed, can provide training support for digital transformation at your planning authority.