Better user experience / service delivery
On average, around 50% of planning applications are invalid when they are received by a council. The Guidance and Application services aim to make it more likely that a planning application will be valid on receipt.
They help applicants and agents understand planning rules better through plain English questions, help text and diagrams that relate to legislation.
Common errors related to the site location plan, the application form and planning fees are much less frequent due to the way the services are designed. We estimate that our services prevent 71% of invalid planning applications and we are measuring the performance of live services right now.
With better online guidance, and better quality applications received, Officers spend less time working through minor issues.
Planning Officers are assigned work and carry out the majority of application processing tasks within the Assessment service, reducing the number of workarounds and other software tools that need to be used. When an applicant does need to be contacted for clarification or further information, this is all done inside the Assessment service.
We project that the time taken to validate an application will be reduced by around 20% when our Application and Assessment services are used together.
Planning team satisfaction
Planning isn't supposed to be dominated by administration. Our services are rebalancing the work of local planning teams. We've started by focusing on applications for individual householder planning permissions, the straightforward types of planning applications that account for 85% of applications received by the average council.
These 'simple' applications currently take up a disproportionate amount of time, which could be spent elsewhere on higher value more complex #schemes that make better use of planning expertise, draw planners to the profession in the first place, and are helping to address the national housing crisis.
The cost of development management software varies greatly between different councils, and different service providers. In addition to annual licenses, many councils are finding that the amount they spend on add-ons and upgrades each year can exceed the annual licensing costs.
Open Digital Planning services are modern, cloud-first software services where everyone benefits from version upgrades and new features, which are rolled out to all councils at the same time.
The services are not currently commercially available, and we are still working on a transparent and appropriate pricing model. We're seeking the inputs of our partners and potential users to inform this. If you'd like to join the Open Digital Planning project, to start using our services and to have your say, find out How to Join.